Frequently Asked Questions
What is the difference between a portable air conditioner and an air cooler?
A portable air conditioner uses refrigerated cooling with a compressor to reduce room temperature. An evaporative air cooler uses water-assisted airflow for personal and localised comfort. They work in fundamentally different ways and are suitable for different situations.
Do I need a window hose?
Portable air conditioners require an exhaust hose and window kit (both included). Air coolers do not require a window hose.
How do I choose the right product for my room?
Check the recommended room size on each product page. Portable air conditioners are rated by BTU and recommended room area. You can also use our Cooling Guide to compare different types of cooling products.
How loud are the products?
Noise levels vary by product type and model. Check the noise level specification on each product page. Products with sleep mode are designed for quieter operation.
Do you deliver to the UK?
Yes, we offer UK delivery on selected cooling products. Please see our Delivery Information page for details.
What is your returns policy?
Returns are subject to our returns policy. Please see the Returns Policy page for full details.
How is the product delivered?
Products are delivered in protective packaging. Larger units may require someone to be available to receive the delivery.